Say hello and tell us: what's on your desk?

[Khaja Kaleem]

Hello Everyone,

I am Khaja Kaleem, started to learn on managing content in Confluence now. Looking for some startup course ... and found this community.

[Anton Perera]

Thanks. Yeah.. of course. Already engaging with community as much as possible. :)

[Erica Moss]

@Cesar Duran Welcome, welcome!

[Erica Moss]

Welcome, @Anton Perera! I, too, love badminton, and I'm looking forward to seeing more of you. 😄

[Cesar Duran]

Hey all,

Another Atlassian lover here. Administrating Jira and Confluence around the world from my comfortable desk in Boca Raton, Florida.

[Anton Perera]

Hi!
Thanks.
Yeah.. of course..
:)

[Alana Fernando]

hi @Anton Perera welcome to the community! and happy to meet another SriLankan here 😊.you will surely find inspiring discussions  and articles here which would help you in your work. 

we should high five for the TV Series addiction and nice key chain by the way. 

[Erica Moss]

@Silvia Ohr Looks like you've settled in nicely! 😆

[Erica Moss]

Welcome, @MaryP! 👋🏼

[MaryP]

Hi I am Mary,

I have been developing websites for customers for 20 years.  We use an agile process with programmers and customers.  Our goal is to assure we are giving customers what they ask for and to minimize hours spent in development.  We love jira for the accountability it provides our customers.

[Fabienne Gerhard]

Hi @BiancaE - a warm welcome wave to a child of the dark :)

[Robert Kowalewski]

@Monique vdB

Thanks a lot for the tips, really appreciate it. 

Locationwise I am sitting currenty in Germany. As far as joining a group: haven't thought about it yet, but it seems like a good idea to join a "self-help grop" ;)

@Boris Berenberg - Atlas Authority Yep, getting the lingo sorted out is really the first thing on my list, otherwise I'll get nowhere. Also, thanks for the info. The only issue I got is time - which puts some pressure on me.

Also: kudos to the community and the community managers, it's always a pleasure to see such dedicated and helpful peeps - I think this will make a difference in all regards.

For now I'll be ploughing through the basics and see where it'll take me. Thanks again!

[Blake Hodder]

@Boris Berenberg - Atlas Authority These tips are fantastic. I have been using JIRA as a user but am now diving in deeper. I will be looking through these.

[Celina Zamora]

Great tips @Boris Berenberg - Atlas Authority ! 

[BiancaE]

@Fabienne Gerhard Welcome! I'm also a child of the dark. Unless it's natural light from a window, I'd very much rather be in a dark or soft light. I mostly just hate overhead and fluorescent lights!

[Monique vdB]

@Boris Berenberg - Atlas Authority has taken every certification and training known to man (and woman) -- Boris, is there one that might be helpful for Robert? 

Also @Jack Brickey is a master of Service Desk and will probably have some pointers as well.

Final suggestion: where are you located? Do you have a local Atlassian User Group you can join? 

[Davin Studer]

@Robert Kowalewski Found this youtube series helpful for learning the basics of Jira.

https://www.youtube.com/watch?v=V7NXmFqgPBo

[Robert Kowalewski]

@Monique vdB Thank you :)

Actually, you can point me somewhere. Though I have a little experience as a JIRA user, I know little to nothing about the entire admin section - set up projects, schemes, portal pages etc. I've read some of the tutorials and such, but a (short?) how-to on setting up a small scale service desk operation would really help me to get started. Getting my JIRA termini technici straight would help, too :)

Thanks again.

Cheers
R

[Monique vdB]

@Robert Kowalewski well, you've come to the right place! :) 

This is a great discussion with some good general advice. Or let me know what else I can point you towards! You may also be able to connect with others in your field -- what industry are you in? 

[Robert Kowalewski]

Aloha,

I just got "knighted" by my boss: 

"You know, JIRA - customers, issues and such-, take care of it." 

Yeah... This ought to be fun, yes? :)

Cheers,
R

[Alana Fernando]

:D good one @Max Foerster - K15t

[Deleted user]

hahaha I need this comedy in my office!

[Max Foerster - K15t]

Hey all,

I'm Max from Munich/Germany working for an Atlassian Partner and have been around some time and just wanted to share my pretty boring desk (at least in the morning when I cleaned it up).  Most of the magic in this office happens on the walls and windows. And I still love to have the welcome package from the community on my desk. But I'll keep the fun stuff for later threads.... ;) My colleague and I are known around here for having fun and being weird, e.g. we put a picture with both our faces on the window of the office saying "employees of the month" and regularly switch the positions of the pictures or add another team mate as well saying "Sorry, it was close - maybe next month". And I can only say - it was a fair vote! :D

[Fabienne Gerhard]

@Community Manager thanks for your welcome 

[Erica Moss]

Welcome, @Fabienne Gerhard!