Upcoming Maintenance Notification for Jira and Confluence Products

[#1]

Dear Valued Customers,

We hope this message finds you well. We would like to inform you about scheduled maintenance on the infrastructure supporting our Jira and Confluence platforms, taking place from March 18, 2025 to May 31, 2025. 

Maintenance Details:

• Affected Users: Free edition users in Singapore and Northern California

• Duration: Up to 120 minutes per customer

• Timing: During regular business hours in the specified regions

Please Note: This maintenance will result in a temporary service outage for the specified regions. As per Atlassian Service Level Agreement | Atlassian, Free customers are not eligible for uptime SLA credit compensation.

We appreciate your patience and understanding as we work to enhance the performance and reliability of our services for all customers.

Thank you for your continued support.

Best regards,
The Atlassian Cloud Platform Team

[Andy Gladstone]

Two and half months is quite a long period for a potential outage. Will there be any updates as the maintenance window for specific customers gets closer? I anticipate this leading to a large number of requests in the community and the better we can communicate in advance, the more service requests we can help deflect.

[Doods Perea]

Up to 120 minutes (2 hours max) per customer, @Andy Gladstone.  This is tolerable, as far as I am concerned.

I was up in arms before I read that part.

Cheers!

[Andy Gladstone]

I saw that too, but the question which 120 minutes over the next 2.5 months? That's quite a large target with a very small bullseye.

[Ollie Guan]

Hi @Reddy Sekhar ,

The notice is pretty clear, but appears to have been drafted for the Atlassian support team. For individual users, the impact time (120 minutes) for each free plan user site is more valuable than the entire period from March 18 to May 31.

Perhaps changing the wording and order will make it easier for users to accept it

[Tere Pile]

We're not on Free version (standard), nor in SG, yet some users seeing the maintenance msg others are not.  Any reason??

[Qasem O]

Hello community 

I thinking that after 2.5 months,changing my plan,it is good to be with new community. 

Best regard

[Alfonso Leiva]

Just wondering: is it ok if I receive the message on a site under a Premium plan?

From what I read, it is only for Free plans.

[Sol Caporal]

Hello,

I do not have the free plan and am not in Singapore or Northern California and still do to have access to Jira, Jira Service Management, Jira Work Management, Jira Product Discovery or Confluence. 

I need this resolved asap. 

[Branda Mauldin]

Hello,

We have a Premium subscription for Jira, Standard plans for Confluence, Jira Product Discovery, and Jira Service Management and paid subscriptions for Advanced Portal Reports and Timesheet Tracking.   Based upon the notification that it would impact free addition users, we had not anticipated the impact nor alerted for customer impact. 

[Niraj Kale]

Hello @Reddy Sekhar ,

We are paid customers. Nothing is working for us.

Please resolve this asap.

[Reddy Sekhar]

Hey @Niraj Kale 

Paid customers are not affected by this exercise. If you are facing issues with your site, please submit a customer support request, and we will prioritize resolving any issues with your instance. Thank you. 

[Reddy Sekhar]

Hi @Branda Mauldin @Alfonso Leiva @Sol Caporal Paid customers are not affected by this exercise. If you are facing issues with your site, please submit a customer support request, and we will prioritize resolving any issues with your instance. Thank you. 

[Scott Leibrand]

We are a paying customer, but received a notification banner in advance of this maintenance. Does that mean we are incorrectly configured on affected free tier equipment? Or that you incorrectly notified all of our users to take action for a maintenance that won't affect us?

And I second Andy's question about why the end time is listed as May 31...

[seukimnang]

Hello @Reddy Sekhar  during your Maintenance had take effect to customer account,  all my content are lost ? i can't found anymore...

[Reddy Sekhar]

Hi @Scott Leibrand Please feel free to raise a customer support ticket and tag me there. I will see if your site is improperly configured. 

> And I second Andy's question about why the end time is listed as May 31...

We are gradually implementing infrastructure updates. At the current update rate for our free customers, we anticipate that these updates will be completed by May 31.

[Reddy Sekhar]

Hi @seukimnang This maintenance activity shouldn't lead to any data loss. Please feel free to raise customer support ticket. 

[Ali]

Hi, I've been getting the below error all morning trying to access my Jira Cloud and we're on a paid plan. Is this due to the maintenance? There is nothing reported on the status page:

500 ERROR
The request could not be satisfied.
This distribution exceeded the limit on connections per second. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: 4AzePaHBG8mIpfObpVcpSh3o4U6E4Kl3hrBy4M-pAilV1ToLk2ZZOw==

[Elijah A_ Golden_ Jr_]

My Company has been experiencing numerous JIRA access issues resulting them to reconnect/restart the VPN & Systems. I saw that an updated "ip-ranges" list was generated and I added these additional ip addresses but still get the same intermittent disconnections issues.