Project & Issue Templates for Jira

[Traci Lock]

Using this app, can you clone a team managed project or only company managed projects?

[Clara Belin-Brosseau_Elements]

Hi @SilkeS

Indeed, it's my mistake, I didn't see the message was asking about a specific app!

[SilkeS]

@Clara Belin-Brosseau_Elements , I removed a promotion that’s against our  Atlassian Partners - Rules of Engagement . Please take a moment to review our guidelines so you're aware for next time. Thanks!

[W_Diehl _Litew8 GmbH_]

Hello @Traci Lock

as the marketplace vendor of the app you are asking for let me answer your question.

Unfortunately, we are currently unable to support team-managed projects in templates or cloning. The reason is that Atlassian has not yet published official API support that enables vendors to work with team-managed projects.

We mention this in our marketplace listing 

• Supports company-managed Jira projects (No JSM projects yet)

As well as with more detail on our Limitations & Workarounds page within the apps documentation.

There is a public feature request for the missing Atlassian API that you can keep track of and vote for https://jira.atlassian.com/browse/JRACLOUD-78729.

We are hopeful that we can deliver this feature in the future. For now, there is not much we can do.

If you have other questions, feel free to reach out to our support portal directly.

Best regards,

Wolfgang | Litew8 GmbH

[Kate Pawlak _Appsvio_]

Hi @Traci Lock

What do you want to clone: issues or configuration?

App' marketplace listing (https://marketplace.atlassian.com/apps/1230303/project-templates-issue-templates-for-jira?hosting=cloud&tab=overview) doesn't provide such information. Also, I didn't find anything in documentation.

I suggest to contact vendor directly: https://litew8.atlassian.net/servicedesk/customer/portal/1/group/-1.

Btw. I'm moving your question to proper category dedicated for Marketplace Apps.

[Valerie Knapp]

Hi @Traci Lock , welcome to the Atlassian Community and thanks for your question. 

You can only create projects with shared configurations for company-managed projects. They aren't clones as such, they just have the same schemas.

Here is the documentation that explains the differences between team and company managed projects https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/ 

Here is the explanation for what is shared when you create a project which shares its configuration https://support.atlassian.com/jira-software-cloud/docs/create-a-new-project/ 

I hope this helps you but if you have other questions, please just ask. 

Best wishes