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Currently, we are on this new admin experience. However, the User Access Admin role doesn't work yet. You must be an org admin to manage users. When will the feature be working so User Access Admins can actually manage users?
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There is a know Bug with the new Admin UI related to Default Product Access Groups. Can Orgs choose to switch back to the previous Admin UI until this is resolved?
For those asking about when they'll be added to the new admin experience. I would suggest submitting a support ticket. That's what I ultimately did and found out there were some things on our site that we had to clean up before they could migrate us to the new experience.
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I submitted a support ticket and this was the response:
Thank you for all your patience and understanding. The technical support team have advised that the update will not be rolled out for existing cloud sites. New instances come with the new UI, but the backend is pretty much completely different between the two UIs so existing sites will remain unchanged (for now at least).
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January 24, 2024 edited
Hi everyone, I wanted to provide an update on this work and let you all know we are continuing migrations for single-site organizations in February 2024. For full details on the migration, please see our latest post.
@Michiel S. be careful what you wish for. We just had this new "experience" forced on our organization, and we are facing this idiotic conundrum: Our CUSTOMERS can create new service management customer users simply by adding their email as "participants" on a ticket, but now I need to be an ORG ADMIN (the top level) in order to manage the users that our customers create. Previously, a site-admin could do this.
I challenge any Atlassian product owner to tell me how that makes any sense.
Looks like Site administrators are a thing of the past with Centralized user management.
I think in our case it is fine that only Organization admins can manage portal-only accounts, but I am surprised to hear customers can add new portal-only accounts.
Practice will teach us if this is convenient and workable...
Atlassian Team members are employees working across the company in a wide variety of roles.
November 19, 2024 edited
Hi everyone,
I'm Kalvin, a product manager from the Admin Experience team at Atlassian. We've been exploring how we can further enhance and bring these user management improvements to all customers, and are interested in running some customer feedback sessions.
We’ll conduct a 30 minute session (with video and screen share from a desktop or laptop computer). You can participate from anywhere.
In the session, we’ll show you some prototype designs and ask some questions about how you would expect to use them.
As a token of appreciation for your time, we’ll send you an e-gift card worth $50 USD for this session.
Your feedback will help us refine these improvements to match your needs. If you're interested in taking part, please sign up here so we can set up a time that works for you.
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