Another 'Your organization has been deleted due to inactivity'

[Nick P]

I had an email saying my organisation has been deleted due to inactivity.

As far as I can see there is no way to contact support, as the org URL is no longer recognised.

Organization ID: c8acjb75-k2ja-1bac-k421-5c74c220b895

Can we get this reactivated so we can back up the content? 

(some prior warning would have been useful)

Thanks

[Vishalakshi Narayana Swamy · Accepted solution]

Hi @Nick P

Welcome to Atlassian community!

Please be assured that we have multiple users reporting the issue and we noticed that you are hoping for some additional information regarding why you would like to restore the organization as part of our process (Can I restore an organization?).

I can confirm that organization ID  for which you would have received a recent deletion notification email was an empty shell organization. It has been empty (no managed accounts, no apps/products, and no data) and inactive for the past 180 days.
The old cloud site which historically existed in the aforementioned organization has been cancelled and deleted on 20 Jul 2023, and according to Data retention period it won't be possible to restore its data.
This was the underlying reason why the associated organization became empty, and has been deemed inactive as it has not been used since the deletion of the aforementioned cloud site.

 Deletion of that inactive organization will have no impact on any of your currently used cloud products, Bitbucket, Trello, or any other data/subscriptions in Atlassian cloud. Your active Atlassian organizations are available to you on https://admin.atlassian.com/ page.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

[Akhand Pratap Singh]

Hello @Nick P 

Good day, Welcome to Atlassian Community!!

As per Document mentioned here, you can request Atlassian support to restore an organization within 15 days of deleting it.

I have requested Atlassian Support to check if that is the case, they might help. SLA is 2 business days; they will respond on this thread itself.