I'm unable to login to the account as SSO is enforced but broken

[Benja Share]

Our organization recently migrated to a new tenant for managing our Microsoft accounts. Unfortunately, the SSO was not migrated during this time.

This has left us in a position where none of the admins are able to sign in to update the SSO settings to the new tenant, nor are we able to sign in to request help from support.

I have tried updating the SSO settings within Entra so that it returns the same emailaddress and Unique User Identifier as prior to migrating the domain. 

Additionally, I made this account using a personal email, as I can't sign in to the domain account. This ticket is not related to this account.

[Andy Heinzer · Accepted solution]

Hi @Benja Share 

I would like to create a support case on your behalf, however I would need to know either the organization Id, the Cloud URL, your account's email address, or Atlassian Account Id of the account in question to create this support case for you.

Please let me know.

Thanks

Andy

[Benja Share]

Hi Andy,

Thank you for your help. The account ID for my work account is 712020:76ab6e8f-9b98-4de2-a519-a563b8ea59c0

The relevant organization owns scs-enrollments.atlassian.net

Let me know if you need any other information.

Best,
Benja

[Andy Heinzer]

Hi @Benja Share I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434119

[Benja Share]

Thank you for your help Andy. I'll follow up there as needed.

Best,
Benja

[Brant Schroeder]

@Benja Share Welcome to the Atlassian community

I have escalated this to Atlassian support so they can help you. 

[Benja Share]

Thank you!

Best,
Benja