Disabled login beacause of Two step verification

[the9616]

Hello,

I've been using my company account and personal account interchangeably.

I've never had this problem before, but today, when I switched from my personal account to my company account, I started seeing the two-step verification screen.

Two-step verification is disabled on my Atlassian Account, so why am I seeing the two-step verification screen? I pressed "Forgot code" and sent an email inquiry, but I'm writing this because I think I might get a faster answer from the community.

[Mark C · Accepted solution]

Hi @the9616

Welcome to the community.

I can see that your Bitbucket Cloud account's 2FA is disabled but your Atlassian account's 2FA is currently enabled.

It would be likely that this is some kind of mandatory setting for your email. Hence, I'd highly recommend checking this with your Org administrators managing your email/Atlassian account.

Regards,
Mark C