How to handle german umlauts with self hostet bitbucket runners

[Basti]

Hey,

we have some self hosted Bitbucket Runners for Bitbucket Pipelines. I followed the instructions to host the Runner on Windows as a service with WinSW. Most of the builds running perfect. But if we have german umlauts in branch name like äöü then the runner fails to clone the git repo/branch. 

"We couldn't clone the repository. Try rerunning the pipeline. Refer to the Troubleshooting runners document for help resolving the issue."

"Cloning into 'E:\B1\858e9bc6-3625-5ded-944d-5bd3fea6c68e\1758714987726\build'...

warning: Could not find remote branch feature/some-branch-with-ümlauts to clone.

fatal: Remote branch feature/some-branch-with-ümlauts not found in upstream origin"

Ago when we used Bamboo & Bamboo Agents there was a configuration to utf-8 to solve this problem. I didn't find a similar solution for bitbucket runners. 

The main problem is, that the users create branches from Jira and the titles of Jira-Tickets contains those umlauts.

[Syahrul · Accepted solution]

Hey @Basti 

Welcome to the community!

Could you please submit a support ticket on our Support portal so we can investigate this further? Thanks!

Regards,
Syahrul

[Basti]

Thank you! The support helped me to fix it! 

[Basti]

For those who have the same problem:

There is an article with a solution:

https://support.atlassian.com/bitbucket-cloud/kb/pipeline-builds-on-windows-runner-displaying-garbage-data-on-the-build-logs-or-artifacts/

The Build-Runner does not only print garbage, it tries to checkout garbage.