How to turn off billing

[Michael Potter]

I am getting billed $15/mo for bitbucket and I can't find the screen where I can turn off billing.

I was able to find the screen on Jira (where I was paying $20/mo), but I can't find it on bitbucket.

The Jira payment management screen was kind enough to have a link to bitbucket, but the link did not go to the bitbucket payment screen.

I have spent at least an hour going down every rabbit hole on the bitbucket site and looking at the FAQ but I still can't find it.  The FAQ has information about adding paypal as a payment method so I would expect it to also have information about updating a credit card; but alas, there are not such instructions.

[Aron Gombas _Midori_]

@Michael Potter It is available on a Bitbucket settings page, not on the integrated Billing page! See my screenshot below.

(Reason: Bitbucket is not an original Atlassian product. It was acquired by them, and it has not been yet integrated to the integrated billing system.)

[Michael Potter]

I can't get to this screen.  I think it is because I deleted all the repos in my account and then deleted the "workspace".

[Carlos Garcia Navarro]

Hi @Michael Potter ,

Welcome to the Community! Have you checked this article with details about how to access billing information?

 https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

If there is an issue with billing or payment, you can also contact Atlasian support here: https://support.atlassian.com/contact/#/ (select the option billing, payment and pricing)

[Michael Potter]

I followed those instructions previously and I double checked right now.

bitbucket is not listed on that page.  Only jira is listed on that page.

I have opened a ticket with support.

[Michael Potter]

Here is what I think happened:

I deleted all the repos in my account and then deleted all the workspaces.

Deleting the workspace turned off billing and removed the billing screens from my view of bitbucket.

Support told me that billing is turned off and I asked them for a confirmation that deleting the workspace turns off billing.