Lost admin access to Bitbucket workspace (super admin account deleted)

[kyungdong]

Hello,

Our team has been using Bitbucket Cloud (Free plan) for source code management.
Recently, we accidentally deleted the super admin account of our workspace. Unfortunately, there are no other admin accounts remaining, and I only have access with a regular user account.

Because of this situation, we cannot:

• Add or restore a new admin

• Upgrade to a paid plan (requires admin rights)

• Manage workspace settings or billing

Workspace Information

• Workspace name: allink

• Workspace URL: https://bitbucket.org/alink

• Deleted admin account email: sm.kang@allink.io

• Currently accessible (regular user) account: dw.shin@with-alink.com

Request
Could you please help us restore admin access?

Thank you very much for your support.

[Brant Schroeder]

@kyungdong welcome to the Atlassian community

I have escalated to Atlassian support.  I am assuming that you still have access to the old admin email account.