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Lost phone with Authenticator app – Unable to log in to Bitbucket, need 2FA reset

Dhanunjay Sai Kiran
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September 2, 2025

Hello Support Team,

My name is Dhanunjay Sai Kiran and my Bitbucket account email is dhanunjay@kitaab.biz.

I lost my phone which had the authenticator app configured for my Bitbucket account. Unfortunately, I also logged out of my laptop, so I can no longer access my account due to two-step verification.

I also tried sending myself a reset link, but I have not received any email regarding the reset even after 24 hours.

Could you please help me by disabling or resetting the two-step verification on my account so I can regain access? Please let me know if you require any further details or identity verification.

Thank you very much for your support.

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