All emails on my domain are not receiving invitations to join a Bitbucket workspace

[David Frankel]

All emails connected to my web domain are not receiving Bitbucket workspace invitations.

It may be the same problem described in these posts:

https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-invitation-from-bitbucket-to-join-a-workspace/qaq-p/2633315

https://community.atlassian.com/t5/Bitbucket-questions/Cannot-receive-Bitbucket-workspace-invitation-email/qaq-p/1974872

I'm wondering if the domain has been blocked and if there's anything we can do about that.

I see a previous response advising submitting a support ticket with a workspace ID, but I don't see how to do that on my free account.

Any help would be appreciated. Thanks!

[Theodora Boudale · Accepted solution]

Hi David and welcome to the community!

Does this concern the domain of the email address of the community account you used to make this post?

The Bitbucket account with that email address does not have access to any Bitbucket workspaces. I also don't see any bounces for emails sent to your own email address, so it's not clear if you are the one sending the invitations or if someone else does.

Our system gives the option to unsuppress a domain, so I did that for the domain of your email.

If the email accounts of your users are operational, can you please send a new invitation (or ask an admin to send a new invitation)?

Kind regards,
Theodora

[David Frankel]

Hi Theodora,

Thank you very much for looking into this!

Yes - the domain is the same as the one in the email of the community account I used to make this post.

No, this account hasn't used Bitbucket before. I do have access to the workspace under a different account, but I'm trying to transfer things to our new company accounts.

I sent a new invitation from the workspace, but I'm still not getting anything in this email -- nor am I seeing anything in the notifications menu when I log into Atlassian under this account.

As a test, I made an empty Bitbucket workspace under my new account. I thought maybe I needed to get through the ToS before I could receive an invitation... still not receiving anything, though.

Thanks again,

David

[Theodora Boudale]

Hi David,

Thank you for the info!

If I understand correctly, you are sending an invitation from a different account to the account that has the same email as your community one.

I checked our email logs again and all emails we have sent to your email address have been successfully delivered to your mail server. Among these emails, I found one related to a Bitbucket invitation; it was sent on 13th October and it was also successfully delivered.

I suggest checking your Spam folder, in case our email ended up there. Another thing to check is if you have any filters on your email account that would make our emails skip your inbox.

If you still can't find the invitation email, I suggest reaching out to the administrator of your mail server and ask them to investigate why this email didn't make it from the mail server to your inbox.

Kind regards,
Theodora

[David Frankel]

Got it working.

It wasn't going to Spam, but it looks like we may have had server-side filters blocking the mail.

Also - our emails were originally just aliases for forwarding to other addresses. We changed that... not sure if that played a role.

Thanks very much for your help!

[Theodora Boudale]

Thank you for the update, David, and you are very welcome! It's good to hear that you got it working.

Please feel free to reach out if you ever need anything else!