Bitbucket refuses to start

[David Head]

We are hosting version 5.3.1 of Bitbucket. It has been running fine, but would not restart after the server (virtual machine) was restarted. I don't know if the server was restarted due to a Windows update or not. The error was:

• Required plugin com.atlassian.bitbucket.server.bitbucket-git has failed to start

I checked the Windows error log and got this error:

Faulting application name: bserv64.exe, version: 1.0.15.0, time stamp: 0x51543b9d
Faulting module name: jvm.dll, version: 25.71.0.1, time stamp: 0x576af213
Exception code: 0xc0000005
Fault offset: 0x0000000000216aa8
Faulting process id: 0x508
Faulting application start time: 0x01d501f291437212
Faulting application path: C:\Atlassian\Bitbucket\5.3.0\bin\bserv64.exe
Faulting module path: C:\Atlassian\Bitbucket\5.3.0\jre\bin\server\jvm.dll
Report Id: 9144b0c1-7112-11e9-80ef-000c29729fe2
Faulting package full name:
Faulting package-relative application ID:

Can you please assist as to how to get it running again? Our development team is down until I can get it back up.

Thanks,

Dave

[sara · Accepted solution]

Hi,

This might be a case of plugin cache corruption.

Please try the approach mentioned here.

https://confluence.atlassian.com/bitbucketserverkb/bitbucket-server-failed-to-start-due-to-required-plugin-failed-to-start-779171543.html

[David Head]

Many thanks for the pointer. I got it running again.

[sara]

Hi,

Glad to know that.Can you please mark the answer as accepted?