I stopped receiving email notifications for Bitbucket

[bschiavone]

I have stopped receiving email notifications for bitbucket. Could you please check if my email is in the suppression list?

Thanks

[Norbert Csupka · Accepted solution]

Hi @bschiavone 

Thank you for contacting Atlassian Community. I'm Norbert from Bitbucket Cloud Support, it's nice to meet you! Also welcome to the Atlassian Community.

When I checked the logs, I could see that your email address was on our bounce list as we received the following message from your mail server: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp  2021-10-31T23:59:58+00:00
at 2021-11-02T02:26:51+00:00.

I removed this bounce from our system.

Can you tell us whether if the emails are getting delivered to you now?

We're looking forward to hear from you.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

[Alex Mason]

Hi Norbert,

I suspect I'm suffering from the same issue, would you be able to check mine also?

Thank you!

[Norbert Csupka]

Hi Alex,

Welcome to the Atlassian Community! It's nice to meet with you as well :).

I can confirm that your email address was also on our bounce list with the same reason since starting at 2021-11-05T07:20:11+00:00. I removed this bounce as well.

Can you confirm if you receive the emails from us, please?

I'm looking forward to hear from you.

Have a great day!

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

[Alex Mason]

Thanks for that Norbert, all working now!

[Rod]

@Norbert CsupkaI'm having the same issue:

I have stopped receiving email notifications from bitbucket. Could you please check if my email is in the suppression list?

Thanks

[Norbert Csupka]

Hi @Rod 

Please excuse me for the late reply. Can you tell me if you're still having difficulties with receiving emails? Based on my observation the emails are getting delivered to your email address.

Please let me know.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

[Rod]

Hi @Norbert Csupka  

It's fine, this issue was already solved in:

https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/2042832?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share* 

Thank anyways for your reply

Best Regards,
Rod