In Bitbucket PR comments, how to tag users with two letter first names?

[Jeremy Freeman]

We have a user with a two letter first name, for example let's say "Jo Smith".

Previously we could tag this user by typing part of the user's username [Let's say it was josmith234].  Typing J-O-S, shows the list of users with the user I want to tag.

Now, we are unable to do that, and don't have a way of listing the user to tag at all. 

[Stephen Sifers]

Hello Jeremy,

Thank you for providing the information which compares to how it was functioning prior to how it’s functioning now. Something I would like to confirm first would be permissions for the user. We would like to confirm if the user still has permissions to the repo/PR and is available to see the repo/PR themselves. If this is not the case and they no longer have permissions then they won’t be able to be @mentioned.

Please let us know the results of this check.

Regards,
Stephen Sifers

[Jeremy Freeman]

Hey Stephen,

The user does have access to the project, but this feature recently began working again.

Was a release pushed that addressed an issue in this area?

[Stephen Sifers]

Hello Jeremy,

We’re not aware of any changes that have been pushed which may have impacted this.

There is a place you can check to see items recently closed or resolved within Bitbucket cloud. You may find this resource at Bitbucket Cloud issues | Closed or Resolved.

I hope this is helpful and very glad to hear the tagging of users started working again as expected.

Regards,
Stephen Sifers