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Unable to Access Paid Bitbucket Account Due to 2FA Issue and Locked Support Access

elton
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September 3, 2025

Hello,

I have a paid Bitbucket account, but I am currently unable to log in due to a problem with two-step verification (2FA). The 2FA process is not working, and as a result, I am locked out of my account.

Additionally, whenever I try to contact support, the system requires me to log in first, which is impossible given my current situation. This creates a deadlock where I cannot access my paid account nor reach support through the regular process.

Please help me regain access to my account as soon as possible.

Thank you,

Elton Martins

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