Unable to access Bitbucket account – email suspended, cannot receive verification codes

[SasaTom]

Hello Atlassian Support,

I am unable to access my Bitbucket account because the email address associated with it has been suspended and I can no longer receive verification codes.

Details:

• Email associated with the account: ******

• I still know my last password, but when I try to log in, the system sends a verification code to the suspended email.

• I cannot restore that email account, so I have no way to complete the verification.

• I need access to my repositories and projects urgently.

Could you please help me by:

1. Verifying my identity using alternative methods.

2. Updating my account to use a new email address (*****) so that I can log in again.

I can provide any additional information needed (repository names, past activity, or other proof of ownership).

Thank you in advance for your support.

Best regards,
Saša Tomljanović

[Mark C]

Hi @SasaTom

Welcome to the community.

Unfortunately, it is not possible for us to change any Bitbucket account's primary email on our end. Only the primary email is the one who can change the account.

For that, the best I can suggest is for you to reach out to the administrator who's managing the email to either enable it or re-create it (or at least do an email port-forwarding) for you to gain access to your account and change your email.

Regards,
Mark C