Unable to send the invitation link (The users do not receive it)

[Boris Chigirintsev]

I am sending users an invitation link to access the repository. They are not receiving the emails.

I tried 3 different email addresses. I tried accounts linked to Gmail.

I also tried an account created directly with an email address. That account receives registration emails and verification codes, but the invite does not arrive.

I tried canceling and resending the invitations.

I tried using the Resend option.

I tried adding users at the repository level: [REDACTED]

I also tried through other sections.

The result is always the same — under no circumstances does the invitation link arrive to any user, and there are no errors or warnings either.

The email I ultimately need to invite is: [REDACTED]

[Ben]

G'day Boris!   

We had a rollout recently, which caused issues for our notification service responsible for invitation email delivery. This has since been rolled back, and I can confirm that emails should go through now. 

Can you please cancel those pending invitations from any user groups you may have invited those users to, and re-add them again to those groups to trigger a fresh invitation email?

Please let me know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)