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Unable to upgrade from free to standard plan

bakerhaasis October 10, 2025

I have been trying to upgrade my plan from free to standard, and I keep getting an error:

Error Message
Title: Unable to change plan
Body: There was an issue changing your plan.

Perhaps the original credit card hadn't been activated when I first tried, but I think that has been resolved.  I've tried 3 separate times. In addition, I see 3 pending charges of $10 on my credit card (one for each attempt I've made).  

Please help!

Thanks

1 answer

1 accepted

0 votes
Answer accepted
Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 13, 2025

Hey @bakerhaasis ,

Welcome to the community….

We observed that the workspace that you have access to has been successfully upgraded to the Standard plan till Nov 9, 2025..

Could you please review the workspace again and let me know if the issue exists.

Best Regards
Shwetha Suvarna

bakerhaasis October 15, 2025

Yes, the issue has been resolved - thank you!

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