Hi Assaf and welcome to the community.
We would need to know the emails of the users you have invited in order to check our logs. However, I don't recommend sharing them here, as this is a public forum.
Our system provides the option to remove all email suppressions for a domain, so I did that for the domain of your email address. Can you please try inviting these users one more time?
I also suggest asking these users to check their Spam folder, in case our emails ended up there, and also if they have any filters on their email account that would make our emails skip their inbox.
If you are still experiencing issues, you can create a ticket with the support team. The ticket will be visible only to you and Atlassian staff, so you can share the email addresses you are inviting. One of my colleagues can then check if the emails were delivered to your mail server or not.
You can create a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.
Kind regards,
Theodora
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