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Workspace storage used doesn't update

Luis Rodríguez September 24, 2025

Hi!

After cleaning a lot of projects and repositories during last months, storage space used doesn't update.

Does exist any action that I can made?

Thanks in advance.

1 answer

1 vote
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2025

Hey @Luis Rodríguez 

If you leave it for a day or so and the size stays unchanged, you should submit a support ticket to request a manual GC of the repository. Automated GC can sometimes be insufficiently aggressive, requiring manual intervention. The most effective approach is to raise a support ticket, especially if you have a paid workspace, to get assistance.

Regards,
Syahrul

Luis Rodríguez September 26, 2025

Hi @Syahrul 

Thanks for your answer!

I have been reducing workspace storage since march. Since then, the size stays unchanged.

I have read about manual GC. For that, I wrote this ticket in order to get assistance from someone of Atlassian Team. In the past, I had other problems and I got assistance in this forum.

If there is other way to send this ticket, please let me know.

Thanks!

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 28, 2025

Hey @Luis Rodríguez 

Correct, you can seek assistance in the community. However, I see you have many repositories, and I'm not sure which one you were working on to reduce its size. Also, since this is a public forum, it's best not to share your repository name or other details for privacy reasons. You can submit a support ticket on our support portal:

Atlassian Support portal 

Regards,
Syahrul

Luis Rodríguez September 29, 2025

Hi @Syahrul 

Thanks for your help! I will submit a support ticket in order to get assistance.

It's true, I have a lot of repositories with the storage unchanged. I thought that every month (more or less) I would have the storage used updated, but it didn't occur.

Regards.

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