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nt able add new user

Abhiram Das
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August 21, 2025

not able to add new user 

1 answer

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Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2025

Hey @Abhiram Das 


We recently had a rollout that caused issues for our notification service responsible for invitation email delivery. This has since been rolled back, and I can confirm that emails should go through now. 

Can you please cancel those pending invitations from any user groups you may have invited those users to, and re-add them to those groups to trigger a fresh invitation email?

Please let me know if any issues.

Thanks
Shwetha Suvarna

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