A long-running task can neither be stopped nor be deleted

[Henry Burkhardt]

Hi Community

I installed an App and it got stuck. Although described here https://confluence.atlassian.com/confkb/how-to-remove-long-running-tasks-1014672667.html a long-running tasks can neither be stopped nor be deleted over the REST API. Besides the described browser console I also tried postman. 

The options of the given endpoint are describing a DELETE method but it returns a "403 Forbidden"

<method id="clearOngoingTasks" name="DELETE">
  <response>
    <representation mediaType="*/*"/>
  </response>
</method>

Any suggestions how I can stop those tasks?

Thanks

[Jack Brickey]

That article is for server. In cloud I would refer you to Atlassian Support.

[Henry Burkhardt]

Hi @Jack Brickey

thank you for your reply. The way I read the article it clearly says that it is for cloud:

Besides that the given REST endpoint works for the cloud instance for GET. It is just that the described DELETE does not work. Usually the problem solves itself after about 1 hour. I don't think Atlassian's support can beat that. Nonetheless a way to solve it myself would be handy.

Henry

[Jack Brickey]

Yes I see. Interesting the breadcrumbs indicate Server version 7.16.