Atlassian Companion

[Claudio Sempere]

Good morning, does anyone have Atlassian Companion downloaded? I can't install it and I can't edit files.

[Claudio Sempere · Accepted solution]

It seems the website where it's downloaded is no longer there? Does it not exist? Is it down? Does anyone know anything?

[Claudio Sempere · Accepted solution]

Does anyone have the app?

[Claudio Sempere]

Well, he asked me if it's not working for me. It seems they don't know that the website where it's downloaded from doesn't work. I don't understand why they haven't noticed.

[Valerie Knapp]

Hi @Claudio Sempere , I think, as it is a service desk, it just depends who you get as an agent if they are aware that the page is broken or not.

Did you manage to get them to give you the install files? Do you have the Atlassian Companion working now?

[Claudio Sempere]

Yes, it took several days, but they finally got them to me. Thank you.

[Valerie Knapp]

Hi @Claudio Sempere , welcome to the Atlassian Community and thanks for your question.

Are you saying you already downloaded the installer from here, https://confluence.atlassian.com/doc/install-atlassian-companion-992678880.html , and you can't get it to run / work?

Are you able to install other programs downloaded from the internet? or is this a limitation on your work machine? If you cannot install anything from the internet, like another browser, Notepad++, etc I think you will need to ask for this permission to be temporarily elevated on your computer. Is there anyone in your organization you can ask for help with this?

Best wishes

[Jansson Daniel]

I have the same problem, it seems to be something wrong with the download-page. If I choose to download either for mac or windows I get "This site can't be reached". Have tried with different browsers, devices with no other result. 

[Valerie Knapp]

Thanks @Jansson Daniel , @Claudio Sempere , I have verified that the download page is broken. Sorry @Claudio Sempere , I didn't test downloading. I will signal this to Atlassian and see what they say.

[Claudio Sempere]

Good morning, anything new?

[Valerie Knapp]

Hi @Claudio Sempere , good morning. I wrote in our Atlassian Champion Slack yesterday but no one has replied yet so I have just opened a support ticket. I will write here when I have any update.

Cheers

[Valerie Knapp]

Hi @Claudio Sempere , @Jansson Daniel , I have heard from the service desk that it is 'priority for today' to fix the documentation page. The agent passed me the installer in the ticket but I don't manage to upload the files here because they are too big.

So, if you cannot wait, please open a ticket, like I did, here - https://support.atlassian.com/contact/#/ . I chose, 'Technical issues and bugs' for Data Center and just said that the download / install of the Atlassian Companion isn't working. I put the Level 2 priority and they have replied pretty quickly.

I hope this helps you.

Best wishes

[Claudio Sempere]

Good morning, I've opened a ticket as you indicated, let's see what they do.

[Valerie Knapp]

@Claudio Sempere , if it helps, you can ask them to add you to my ticket, which has the files in it. The ticket number is CA-3701576. I would add you myself but I don't have your email and I don't want you to write it here.

Cheers

[Claudio Sempere]

Everything's fixed. They've sent the files to my email. It seems the file server is down. They're migrating it. The first thing they should do is post a message on the website stating this.