Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Attachments are missing

SaravanaKumar
Contributor
December 1, 2022

We tried importing a space of 5GB. During migration, the attachments got migrated and the migration failed in the Database exporting stage it said it can't able to roll back the attachments.

When we performed migration for the second time, since the attachments have got migrated already it jumps into the database export stage and migration seems to be successful.

But when we go and check in the cloud space all the attachments are found to be missing.I can't retrieve the attachments that are migrated during the first migration.

What is the workaround for this scenario and what is the load capacity that CCMA can handle, we are now having a huge space of 59GB. Do CCMA is capable of handling data around 59GB?

1 answer

0 votes
Alex Koxaras -Relational-
Community Champion
December 1, 2022

Hi @SaravanaKumar 

I wouldn't say that the CCMA couldn't handle such big data. Try to monitor and watch the attachment migration and see if it's all good:

https://confluence.atlassian.com/cloudkb/monitoring-an-attachments-migration-in-ccma-via-database-queries-1125885715.html

If they are and you can't find the data, then I suggest you open a MOVE ticket to Atlassian:

https://support.atlassian.com/contact/#/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events