Can not access Confluence - Unauthorised 401

[Vow by Zo]

Hi all,

Seeking your help on why I can no longer access my Confluence space.

I am on the free plan for both Jira and Confluence. 

My organisation only has one account, which is the free one. There shouldn't be any permission issue, as I am the one creating it, and there is only one user in my organisation, which is me. I used to access Confluence every day without issue. I checked billing, and nothing is outstanding. Just wonder why I can no longer access Confluence, and I tried to contact support, but I am on a free plan, hence unable to create a Jira contact ticket.

Thank you!

[Valerie Knapp]

Hi @Vow by Zo , thanks for your post and sorry for your situation.

Is this problem still persisting?

Have you tried clearing the cache?

Have you tried incognito / different browsers?

Are other people having this issue?

Please let us know if you still need help.

Best wishes