Change Organization Administrador

[Alisson Jaques]

My organization administrator is no longer with the company. However, your email address is Organization Administrator. How do I request to update this login to a new email that is at the company?

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Alisson Jaques 

Welcome to the community!

Please check the following post How do I remove an organization admin? 

The Org admin left the company and no one else has permission to remove and add a new admin. 

a) The first thing you can do is to talk to your IT team to see if they can activate the email account again and reset the Atlassian account password, so you can log in as the previous admin and follow the steps mentioned on number 1.

b) If the account can’t be recovered:

• If you are a site-admin of a Standard or Premium site, go to https://support.atlassian.com/contact/ in order to create a ticket with our support team. A ticket is necessary in this case because we need your consent to access your site to give you the permissions.
• If you are a user without admin permissions, then you must contact your site admin for them to create a ticket.
• If you are a user without admin permission and the only site and org admin left the company, please create a new question here in the community so we can create a ticket on your behalf.
• If you are a site admin or user of a Free Cloud site, create a new question for us to create the ticket on your behalf as well.

Hope this helps!

Best regards

Sam

[Alisson Jaques]

It worked, the settings were in different locations, it must be because of the current version.

tks