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Companion App won't fully install

Shawn O'Brien
Shawn O'Brien
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October 15, 2021

I have tried installing the Companion app using the .exe and the .msi method.  In both cases, it appears that it installs as it adds to my Start menu and is in my 'Programs and Features' list, but the installation doesn't appear to be complete as the windows I have seen appear for other users after the initial 'Atlassian' white splash screen do not appear for me.  Also, clicking on the link in my Start Menu does not run the app.  I get no system tray icon and when I click 'Edit' in confluence, it asks me to install the Companion app.  I have tried installing with and without Administrative privileges, when connected and not connected to work VPN, and have tried uninstalling then restarting and re-installing.  All have led to the same situation.

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Brant Schroeder
Brant Schroeder
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October 16, 2021

@Shawn O'Brien Welcome to the Atlassian Community

The companion app on cloud is on it's way out.  I would suggest reading this article from last year https://community.atlassian.com/t5/Confluence-articles/The-Companion-app-on-Confluence-Cloud/ba-p/1272354

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