Confluence: Encoding issues

[Olivier Laumonier]

Hello,

We have a problem with the encoding since this morning. We are French and some characters are not displayed correctly.

It worked fine until then.

Is it a problem from the server side or do we have a parameter somewhere to fix this?

Thanks in advance

[Harald Rickmeyer · Accepted solution]

issue solved Friday 16th of Novmerb for German webpage by Atlassian:

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Hi, There.

Your instance was affected by a problem in our backend. All the services are up and running now and you shouldn’t experience reported problem anymore. We’re really sorry for the inconvenience caused by this. Rest assured that all our teams are fully dedicated to providing you great service using Atlassian products.

Kind Regards
Suren Raj

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[Francesc_Arbó]

Hi @Olivier Laumonier,

check this doc URL for your character encoding: https://confluence.atlassian.com/doc/configuring-character-encoding-174010.html

Hope it works!

[Harald Rickmeyer]

We have the same issue in Germany since 14th of November.

See topic

German Umlaute at web page

I've opened a ticket at support,

We've got the following information:

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Suren Raj commented:

Hi, Harald.

We have identified incident related to Special Characters are not Displayed Correctly that is currently affecting multiple cloud instances. Our Developer is currently working hard on restoring back the service to normal levels. Apologies for the inconvenience.

Please watch the below bug report to get further updates on the progress on this issue.

• https://jira.atlassian.com/browse/CONFCLOUD-65057

Regards,
Suren Raj
Atlassian Cloud Support

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So I hope they will solve it.