Confluence PlantUML "Could not generate preview. Please consult tech support."

[Eric Obert]

I'm getting the following message when trying to generate a PlantUML preview: "Could not generate preview. Please consult tech support."

When trying to "Insert" the object, I get the following popup:

This looks to be similar to the question answered and resolved in May of 2020 - https://community.atlassian.com/t5/Confluence-questions/Error-of-PlantUML-Diagrams-for-Confluence-Macro/qaq-p/1382754

[Boris Jockov · Accepted solution]

Hi Eric,

we had a brief backend outage. Please try again.

For further issues, it's advisable to use our official support system. That way we can respond to the ticket quicker.

Regards,

Stratus Add-ons.

[Eric Obert]

@Boris Jockov _Stratus Add-ons_ Thanks for the note. It is working as expected now. 

[Diego]

Hello @Eric Obert !

As you are aware, this behavior has been present in the past and was also fixed by Stratus Add-ons team. You can check the older thread here:

• [Atlassian Community] Error of PlantUML Diagrams for Confluence Macro

Ideally, you should contact their support team about this issue:

• [Atlassian Marketplace] Stratus Add-ons Support page

I will also take the liberty to mention @Boris Jockov _Stratus Add-ons_, who was part of the older thread, so they are made aware of this.

Let us hear from you!

[Eric Obert]

@Diego Thanks! Will note this for future issues.