Confluence (guest) Access Won't Turn On, Why?

[Paiton Swaim]

Hello, 

I am doing some testing with Guest access for Confluence and when I click the "on" button for Confluence (guest) access it does nothing. Regular confluence access seems to work but I cannot get that to toggle on for any user type. I cannot find any documents or community posts that talk about this. Any ideas?

I should add that it is not grayed out it just let's me click it, thinks for a second, doesn't turn on. 

[talanda · Accepted solution]

Hi Paiton,
we had the same issue and our problem was missing the default group for guest access.

[Max Foerster - K15t · Accepted solution]

Hey @Paiton Swaim,

there's some documentation available for this beta feature of Confluence:

• Invite guests for external collaboration 

But can you explain to me where you see a toggle that is labeled "on"? Because I invited a new user as "Guest" and added the user within the space as a guest and managed the guest permissions but I never came across this toggle.

Best, Max

[Paiton Swaim]

Hi Max, 

This is where I am adding guests but maybe I am in the wrong place. 

I went to directory in the instructions but that didn't seem to have the options mentioned in that documentation. Thoughts? 

I appreciate the help!

Paiton Swaim

[Max Foerster - K15t]

Hey @Paiton Swaim

Wow, that's weird. Your admin hub looks like the old experience that should've been replaced since last year. See the announcement on the community - User management for cloud admins just got easier 

Maybe that's the connection to why it doesn't work. Here's an example of what it looks like on my instance:

Maybe it's worth reaching out to Atlassian support to address this.

Best, Max

[Paiton Swaim]

Thank you for screenshot and some reassurance that it might not be me missing something. I will reach out to Atlassian!

[Max Foerster - K15t]

You're welcome and good luck! :)