Exception occurred during import: Error importing site

[Raphael Aubin]

Hi,

I tried to import confluence from a self-hosted server to a cloud server but I get this error: Exception occurred during import: Error importing site

There is no other error message

In the process of importing data I can see these message under the progress bar

Acquiring an import lock...
Existing data removal completed.
Exception occurred during import: Error importing site

My entities.xml is 128 712 KB, so it do not exceed the limit of 200 MB

Here is the exportDescriptop.properties content from the self hosted server

#Sat Sep 29 04:45:02 EDT 2018
source=server
buildNumber=6169
createdByVersionNumber=6.9.0
ao.data.version.com.atlassian.mywork.mywork-confluence-host-plugin=6.2.6
ao.data.version.min.com.atlassian.confluence.plugins.confluence-space-ia=5.0
exportType=all
createdByBuildNumber=7701
backupAttachments=true
defaultUsersGroup=confluence-users
ao.data.list=com.atlassian.mywork.mywork-confluence-host-plugin, com.atlassian.confluence.plugins.confluence-space-ia
ao.data.version.min.com.atlassian.mywork.mywork-confluence-host-plugin=1.1.30
ao.data.version.com.atlassian.confluence.plugins.confluence-space-ia=15.0.0

Any idea why I can't import?

Thanks

[Shannon S]

Raphael,

Can you tell us what the error message is that was generated in your Confluence server logs? That will give us a better idea of what's happening here.

Please also keep in mind you will want to follow Migrate from Confluence Server to Cloud exactly. Please review it if you have not yet.

Regards,

Shannon

[Raphael Aubin]

Hi Shannon,

finaly I imported my confluence data using the "Space import", this way have been able to perform what I wanted.

Thanks for the support

[Shannon S]

Raphael,

Thank you for letting us know! In your case, was your export a space import and not a site import?

Regards,

Shannon

[Raphael Aubin]

The import not working was on a "site export" file.

It was the only file I had from my automatic backup system and my local confluence server was unusable. I fixed my local confluence server, imported my site backup in it then exported my space.

[Shannon S]

Raphael,

I see, thank you for clarifying! Happy you were able to get the space imported.

Take care, and kind regards,

Shannon