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Export ServiceNow Knowledge base and import into Confluence

Sam Ayres
Sam Ayres
Contributor
February 14, 2022

I need to import a ServiceNow Knowledge base into Confluence. There are several export options on the ServiceNow side, but my import options seem somewhat limited on the Confluence side. I'd prefer to do this via XML, but I'm open to any method. Has anyone had any success with this process?

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Pramodh M
Pramodh M
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February 14, 2022

Hi @Sam Ayres

Go with Word format. It's quick

For XML, you need to format the data Confluence Supports and it's only for Space and Atlassian team does not support on the same.

Thanks,
Pramodh

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Sam Ayres
Sam Ayres
Contributor
February 16, 2022

It looks like Word imports are broken. I'm getting the error you see below with .doc and .docx

Screenshot 2022-02-16 4.24.16 PM.png

https://jira.atlassian.com/browse/CONFCLOUD-58350?attachmentViewMode=list

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