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Has anyone figured out how to use the NEW COMMENTS column in JIRA Work Management in List view?

Lisa Woolcott November 10, 2022

Our business teams just started to use Jira Work Management and they love the functionality of the List view. There is a column called 'Comments - NEW' that we can't figure out how to use it. We cannot double click into it. It doesn't show the last comment on the issue - we are at a loss.  Anyone figure out how to use this?

Comments.jpg

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2022

Hi @Lisa Woolcott ,

I was curious about this so took a peek on my iPhone. It appears there is a pop up window when I click into the comment cell. However it is obscured and in unusable on the iPhone. I suspect it will or should offer you the opportunity to enter a comment. I doubt it will display a comment. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2022

I just checked on my Mac and indeed clicking within the comment cell will bring up a dialogue where you can enter in your comment. The section in yellow is what pops up. As you can see it is really little more than an edit screen where you can edit anny number of fields but it seems to focus in on the comment area. Useful but maybe not what you might expect.

2022-11-10_17-54-22.jpg

Lisa Woolcott November 11, 2022

@Jack Brickey Thanks for your time and investigation into this. We run our business on PCs and when clicking into the comment field we get no response at all - no ability to type into the field or do anything. When we do double-click we get the 3 ellipsis and menu option as such:

Comments2.jpg

We were really hopeful that this was going to show the last comment on the issue but that doesn't appear to be the functionality - so we are left scratching our heads ;(

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