How do I share my confluence article as knowledgebase article

[Jörg Müller]

Guys, I'm at a loss here... 

I created an article with confluence and now I want to access this article via the knowledgebase of my project, as this is the only place where I can get a public link for my users. 

If I create an article within the knowledgebase area of jsm, it is directly visible and shareable. 

What is the difference here?

Edit: I somehow was able to do this in the past, but it does not work anymore.

[Jörg Müller]

Hi Rebekka,

thank you for replying, but I'm not sure if I can answer those question correctly.

"i assume that you created the article in a space that is connected to the knowledgebase?"

I really don't know. I have my project and that creates an area, right? So I already have a lot of articles within that area. 

Upon publishing my latest article, I select that area and even some branch I created underneath that. I publish it with access open to everyone, but only selected may edit the page. I don't see any other restrictions.

The article has the kb-troubleshooting-article as tag, but others without the tag are also already visible to users.

About the public link thing: Was this changed recently? And would it maybe only affect new articles and not the ones that are already created?

I understand that option as public links for confluence, which is something I do not want. It should just be available in the knowledgebase area of my project. 

I hope I don't sound totally stupid...

[Rebekka Heilmann _viadee_]

Hi @Jörg Müller 

i assume that you created the article in a space that is connected to the knowledgebase?

Are there any page restrictions on the page or a parent?

Is the knowledgebase set up in a way where articles are filtered by label?

Also: Are public links deactivated in your Confluence? It needs to be allowed in general and can then be activated per space and page: Share content externally with public links | Confluence Cloud | Atlassian Support

No need for JSM and connecting the space as KB.

[Jörg Müller]

Hi Rebekka, 

forget my other answer, it seems it only took 1 hour or so to appear in the knowledgebase... 

Many thx for your input!

[Rebekka Heilmann _viadee_]

Great that it works now! Those articles should show up in the KB immediately but yes, sometimes we have to be a little patient.