Integration between Atlassian and Sailpoint connector

[Wanderson Marchi (Wandi)]

Hi, We integrate our Sailpoint connector with Atlassian and we using email Address to aggregate the accounts. The most of the accounts don't correlate because as we understand the e-mail address is confidential. Our service account have the permissiona as a Org Admin and Site Admin and can't see the information without the user change to "anyone" for see the e-mail. How we can work to aggregate this accounts? Have another permission to do that?

[Robert]

Hi Wanderson, Welcome to the community!

It sounds like you're encountering issues due to email privacy settings. Since your service account has Org Admin and Site Admin permissions, it should have the necessary access to aggregate accounts, but privacy settings might still restrict visibility. You might want to check if there are additional permissions or settings in Atlassian that control access to email addresses. If necessary, consult with Atlassian support to explore possible configurations or exceptions for your integration.