JIRA tasks from Service management project to Confluence page

[Raigo Lill]

As an admin user I used macro to link Service management tasks by affected service to my confluence page.
Later confluence users contacted me and sayd they dont see those JIRA tasks. They were right.
If I added JIRA software and user licence to them then they finally saw. But do I really have to create JIRA access and license to every confluence user just to see those JIRA tasks?

Right now those users have confluence user and JIRA Service management client accesses.

Is it possible and how could I solve this problem?

[Craig Nodwell · Accepted solution]

Hi @Raigo Lill welcome to the community.  For users to see the Jira issues they must have a license.

[Trudy Claspill · Accepted solution]

Hello @Raigo Lill 

Welcome to the Atlassian community.

Yes, you really do have to give the users Jira user licenses.

The Jira macros in Confluence are designed to access Jira through the API as a product user, not as a service desk customer. So, whomever is viewing the output of the Jira macro in Confluence will see only what they have access to see as a Jira user.

There are third party apps that would enable you to share Jira issues with other users without granting those users Jira licenses, but I don't believe any of those work with the native Jira macros in Confluence. Here is one such app:

https://marketplace.atlassian.com/apps/1225074/mo-secure-share-issue-for-jira-external-share?hosting=cloud&tab=overview