Managing a knowledge base in confluence space

[Oxana Ermolaeva]

Hi, everyone. I have a knowledge base in my Help Desk space which is connected to my Jira Help Desk project. I want to start to fulfill it. I want to build a user-friendly structure for this. Like I want to have a main page with search bar and hyper links of FAQs article page and other important pages like How-to articles, troubleshooting articles and so on. And the main point is that I want this main page to be the first page is opened when customers open this space, and then they can go to other pages by clicking the links. 

I also have a question about how my articles will be displayed in Jira. It wont be a main page? And all articles will be just displayed as a list in portal? I would like my customers to have the same main page as in Confluence for easier access to articles. 

I hope I made my intentions clear and will be very glad if you could help me and explain everything in a detail. 

[Alex Koxaras -Relational-]

Hi @Oxana Ermolaeva 

I think it's best if you could invest some time reading a few articles:

• https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-management#recommendations
• https://www.atlassian.com/itsm/knowledge-management/self-service-success
• https://www.atlassian.com/blog/archives/5_tips_for_building_a_knowledge_base_with_confluence
• https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/