Marketplace App Auto Uninstalling

[Cheryl Inwood]

I'm having an issue with this app free trial installing and then uninstalling automatically. 

https://marketplace.atlassian.com/apps/1228689/floating-table-of-contents-for-confluence?hosting=cloud&tab=overview

I have found another report of similar which was related to billing info not being up to date, but I believe our account is. https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-install-apps-from-ATLASSIAN-MARKETPLACE/qaq-p/1478888

Can anyone offer any help or advice, please?

[Jack Brickey · Accepted solution]

Have you contacted the vendor support? That would certainly be my first step.

[Cheryl Inwood]

I have, thanks, all sorted now.