PDF export functionality does not display image

[rae edwards]

When I use the PDF export functionality in Confluence, I expect the company logo to display above the document title. However, no logo displays. Our logo previously displayed when using PDF export functionality. However, I did try some steps to resolve the issue based on some community suggestions:

1. Created a page in the same Confluence workspace as the document to be pdf'd. 

2. I uploaded the company logo to the new page.

3. I copied the link of the attached image and....

4. Pasted the image URL to the PDF template where the previous jpg file displayed. 

Unfortunately, this did not fix the issue. 

I have also copied the filename of the logo and replaced the URL with this value.

Any ideas why the company logo no longer displays using PDF Export?

thank you!

[Kristian Klima]

Hi @rae edwards 

Any chance it stopped working in the last two days?

Atlassian fixed this bug and I wonder if anything else might get broken.

[rae edwards]

Yes, I think so. 

[rae edwards]

This is still an issue for us. We do not want to pay for another add-on for functionality that existed. 

[Andreas Gounaris]

It is broken. I tried almost anything I've read with no luck.

PDF stylesheet with header images was working for years, now it's gone! Can't use corporate print outs anymore!

Please fix this

[Kristian Klima]

If you're in an emergency, you can use Scroll PDF Exporter (there should be a free trial). 

[rae edwards]

This is not an acceptable answer - we would like to know when this issue will be resolved. thank you!

[Cyril CANONICO]

Hi there.

I faced the same issue on my end and solved it by using base64 encoded versions instead of attachments.

You can use this to convert your images into base64: https://pr.gg/base64/

Select "Image" on the top left selectbox, and drag&drop your image in the app. Then take the "src" value generated on the right.

Then use the generated content like so :

CSS file size seems to be limited so be advised that you might face errors if your CSS file becomes too big because of it.

A solution can be to optimize your jpg/png file to make the size smaller.

This is the best solution that doesn't require an extension until Atlassian fixes it.

Have a great day !

Cyril.