Password recovery mode is not providing a username

[Bob Hansen]

I'm having trouble obtaining admin access to our server. Our System Administrator is out of the office due to illness and I'm acting as their SysAdmin backup. I'm following the instructions in these two documents to give myself admin permissions.

Restore Passwords To Recover Admin User Rights | Confluence Data Center 10.0 | Atlassian Documentation

Configuring System Properties | Confluence Data Center 10.0 | Atlassian Documentation

I've successfully added this setting to the "Java Options" pane in "Apache Commons Daemon Service Manager"

-Datlassian.recovery.password=<my_password_here>

Upon service restart, I see the Java options setting listed verbatim in the atlassian-confluence.log, which is a good sign. However, when I browse the atlassian-confluence-security.log file, I'm not finding a username. From the docs, it seems that I provide myself a password and Confluence will provide me with a (temporary) admin username. I'm not seeing any reference to "recovery" or "admin username" in the security file. Any idea what I'm doing wrong?

[Bob Hansen]

Oh, I see the problem. First off, this link is incorrect

Using Confluence 8.9.x or earlier? You'll need to use a different method. See the earlier documentation.

That link redirects me to the Data Center version 10 page. I assumed that that was the right place to be. What I wanted to do was to go up to the top right hand side of the page and select version 8.5 from the drop down list. That provides me with the correct instructions, stating that I can login to Confluence using the password I provided and the static username "recovery_admin".

I can login now. Thanks.

[Trudy Claspill]

Hello @Bob Hansen 

Can you confirm for us the version of your Confluence Data Center?

As noted in the documentation you referenced, if you are using version 8.9.x or earlier the instructions are different.

[Bob Hansen]

8.5.18

[Trudy Claspill]

Then the v10 document doesn't apply to your environment. You need to look at a version of the document that matches your Confluence version.

There is a blue Info panel in the article that lists the link for the documentation that applies if your version is 8.9.x or older.

https://confluence.atlassian.com/conf89/restore-passwords-to-recover-admin-user-rights-1387595975.html

[Bob Hansen]

Yes, I see that. This is the link I'm seeing. It redirects to version 10. Someone might want to fix that.

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html