Balsamiq - New version

[Ronnie Teblum]

For some reason since Balsamiq updated their version (2/2025) the view on the confluence page for thumbnails show older images.  For new Balsamiqs it is just blank. 

I am on the paid Balsamiq program.  Do i need to do something to fix this. 

Thank You 

[Victor Law]

Hi @Ronnie Teblum

Welcome to the community.

I would strongly suggest contacting the support team in Balsamiq directly if it is a bug or misconfiguration issue with the new version.

https://balsamiq.com/support/

Thank you.

[Kendra Kirk]

Hi @Ronnie Teblum 

Many thanks for reaching out to us via email about this issue!  We'll continue our troubleshooting efforts with you there.

- Kendra from the Balsamiq Support team