Can't find my SEN

[James Wood]

The documentation tells me that I should be looking under GENERAL CONFIGURATION>LICENCE, but this option simply isn't there.

Is this because I am on a trial?

Thanks

[cgauterio]

Hi James,

You need to check https://my.atlassian.com, that's not inside your instance. In there, you should be able to see any licenses in your name:

Screen Shot 2015-04-28 at 2.13.49 PM.png

Hope this helps.

Cheers,

Clarissa.

Screen Shot 2015-04-28 at 2.13.49 PM.png

[James Wood]

Hi Steve

Still no joy I'm afraid.

Licence.png

Licence.png

[Robert Massaioli (Atlassian)]

Can you try navigating to: https://allieshq.atlassian.net/wiki/admin/systeminfo.action and tell me if you see your Support Entitlement Number in there?

[Steve Gerstner [bridgingIT]]

Take a look on http://my.atlassian.com there you should find your license and your SEN

[James Wood]

Hi Steve

Thanks for this, but I've just tried that and the installation just hangs. Been like that for about five minutes now.

SEN.png

SEN.png

[Steve Gerstner [bridgingIT]]

Hi James,

go to /<contextPath>/admin/license.action

if your contextPath is the root node, just use /admin/license.action

e.g.

http://your.ho.st/admin/license.action

Or take a look on your license at http://my.atlassian.com

Regards

Steve