Change Organization Administrador

[Nils Kümin]

We had to fire our organization administrator without notice and he is no longer with the company. Unfortunately, he used his private e-mail and I can't exclude him from the team.

I came across the following post:
https://community.atlassian.com/forums/Confluence-questions/Change-Organization-Administrador/qaq-p/2788602

Where do I have to open a question so that a ticket is opened for Free Cloud?

[Trudy Claspill]

Hello @Nils Kümin 

Was that user also the only email specified for the Billing and Technical contacts?

If so, the response from Atlassian previously concerning situations like this (Organization Admins who are no longer affiliated with a site and used a personal email address) is "You have to work with that individual to have them login and grant another user Organization Admin permissions." Refer to @Earl McCutcheon 's answer on this post.

https://community.atlassian.com/forums/Jira-questions/Re-Our-administrator-left-the-company-how-can-I-gain-a/qaq-p/2263302/comment-id/729253#M729253

If another person still with the company was specified as the Billing or Technical contact, Atlassian may be able to help you.

It is important to ensure that there are always at least two people who have Organization Administrator permissions because of situations like this.

If you have no products under a paid subscription, we can flag your post here in the Community to raise it to the attention of Atlassian Team members, who would then respond within 2 business days.

[Trudy Claspill]

It is unclear from your original post if any other users have Organization Administrator access for your organization. Can you clear that up?

[Jack Brickey]

@Nils Kümin ,

a private email doesn’t prevent you from deactivating his account. Can you not go to User Management, find his name and deactivate?

[Trudy Claspill]

In a Free site a person would have to have the Organization Admin role in order to suspend or deactivate a user, I believe (looking at my own Free site).

[Jack Brickey]

Somewhere in my memory banks I recall that every user was an org admin by default. But that could certainly be in error?

[Trudy Claspill]

Every user granted access to Jira will have the equivalent of Project Administrator access for all projects, but they are not Jira Product Administrators nor Organization Administrators by default. Those roles have to be granted to them intentionally.

[Kristian Klima]

Hi @Nils Kümin and welcome to the Community.

Free Confluence comes without support... but I asked fellow leaders (informal brain-trust support :D )

Having said that... is any of your Atlassian products within your org not-Free? So you could sneak in a question through the support-entitled product.