Comala Document Management | Custom email message after rejection

[Daniela Pbrand]

Hi,

I want to configure Comala Document Management so that the document creator receives a custom email after the rejection. I've tried a number of things (like permission settings or stating the actual email address), but there is an error in my script, and it doesn't work. No email. Can anyone help with this? 

Here's my script:

{
"name": "Approval Workflow KMS with Message - Draft",
"id": "custom",
"description": "A simple workflow for Draft/Review/Approved/Rejected content in the draft workspace",
"HTMLdescription": "A simple workflow for Draft/Review/Approved/Rejected content. The initial state of the page is Draft. If the document is reviewed and approved, it transitions to the Approved state. If it's rejected, it goes to the Rejected state.",
"states": [
{
"name": "Draft",
"transitions": {
"select": [
"Review"
]
},
"colour": "#FFAB00",
"approvals": []
},
{
"name": "Review",
"colour": "#0052CC",
"taskable": true,
"transitions": {
"approved": "Approved",
"rejected": "Rejected"
},
"approvals": [
{
"name": "Approval",
"preassignedUsers": {
"items": [
"712020:7477d2ed-2672-4b5b-90df-25b2e82eb7d6"
]
},
"minimum": 1
}
]
},
{
"name": "Approved",
"transitions": {
"Published": "Published"
},
"colour": "#4a6785",
"final": false,
"versionsCompleted": false
},
{
"name": "Rejected",
"transitions": {
"Review": "Review"
},
"colour": "#FF5630",
"approvals": [],
"triggers": [
{
"event": "on-reject",
"actions": [
{
"action": "send-email",
"recipients": [
"@creator"
],
"notification": {
"subject": "${content.title} has been rejected",
"title": "${content.title} has been rejected by the approver",
"body": "Hello, ${content.link} in the ${content.space} space has been rejected and needs to be reviewed. Please resolve any comments added by the approver and re-submit the document."
}
},
{
"action": "set-message",
"type": "info",
"title": "Rejected",
"body": "The page has been rejected",
"tags": "state",
"mode": "autoClose"
}
]
}
]
}
]
}

[Sandeep Saluru {Appfire} · Accepted solution]

Hi @Daniela Pbrand

Please find the below workflow schema which is working, the email is triggered to the creator of the page when the page is rejected.

{
"name": "Approval Workflow KMS with Message - Final",
"id": "custom",
"description": "A simple workflow for Draft/Review/Approved/Rejected content in the draft workspace",
"HTMLdescription": "A simple workflow for Draft/Review/Approved/Rejected content. The initial state of the page is Draft. If the document is reviewed and approved, it transitions to the Approved state. If it's rejected, it goes to the Rejected state.",
"states": [
{
"name": "Draft",
"transitions": {
"select": [
"Review"
]
},
"colour": "#ffab00"
},
{
"name": "Review",
"colour": "#0052CC",
"taskable": true,
"transitions": {
"approved": "Approved",
"rejected": "Rejected"
},
"approvals": [
{
"name": "Approval",
"preassignedUsers": {
"items": [
"712020:7477d2ed-2672-4b5b-90df-25b2e82eb7d6"
]
},
"minimum": 1
}
]
},
{
"name": "Approved",
"transitions": {
"select": [
"Published"
]
},
"colour": "#ffab00"
},
{
"name": "Rejected",
"transitions": {
"updated": "Review"
},
"colour": "#FF5630"
},
{
"name": "Published",
"colour": "#14892c",
"taskable": true,
"transitions": {
"updated": "Review"
},
"final": true
}
],
"triggers": [
{
"event": "on-reject",
"actions": [
{
"action": "send-email",
"recipients": [
"@creator"
],
"notification": {
"subject": "${content.title} has been rejected",
"title": "${content.title} has been rejected by the approver",
"body": "Hello, ${content.link} in the ${content.space} space has been rejected and needs to be reviewed. Please resolve any comments added by the approver and re-submit the document."
}
},
{
"action": "set-message",
"type": "info",
"title": "Rejected",
"body": "The page has been rejected",
"tags": "state",
"mode": "autoClose"
}
]
}
]
}

The reason it wasn’t triggered for you is the trigger is placed inside the Rejected state. It should be placed separately, outside the state.

Regards,

Sandeep

[Daniela Pbrand]

Works like a charm, thanks so much!

[Sandeep Saluru {Appfire} · Accepted solution]

Hi @Daniela Pbrand

We are from the Appfire support team and would like to inform you that we have created a support request https://appfire.atlassian.net/servicedesk/customer/portal/11/SUPPORT-125618 on your behalf in our portal. Request you to sign up into the portal and let us know the username so that we can mark you as the reporter to be able to access the ticket.

Please find the link https://appfire.atlassian.net/servicedesk/customer/portal/11 to sign up for the portal.

Regards,

Sandeep

[Daniela Pbrand]

Hi Sandeep!

Thanks for raising a ticket for me. However, I don't have permission to view this request. I've signed up for the portal but can't access the ticket. Can you update it? 

[Sandeep Saluru {Appfire}]

Hi Daniela,

Thank You for the response. We have added you as the reporter. If you are unable to access the ticket, please confirm the username/email ID that you have used to sign up for the portal.

Regards,

Sandeep

[Kuldeep nv]

Mari kyc tentative ma hai isa aproval da please help me or phone number verify kar dijiye please check the status