Confluence Loading non Stop ( Cannot Create Page or Space )

[testdockerhub]

hello,

i migrate my confluence 6.14 to 6.15.1 ,all was done correctly, but now when i click on Create, the page stay on Loading  (screenshot) .

here is the Logs when i try to create a space  from Atlassian-confluence.log :

[onprem.confluence.util.UserUtil] getPreferences Falling back to UserDetailsManager settings storage for user XXXX
--refer : URL/pages/createpage.action?spaceKey=~xaudych url: /plugins/servlet/rest/api/userPreferences | traceId: 83b4879860343e3f |userName: xxxxx

Any Solution !!!!!

[testdockerhub · Accepted solution]

unfortunatley @Brant Schroeder  this manipulation did not fixed my issue .

[Brant Schroeder]

I would suggest submitting an Atlassian support ticket - https://support.atlassian.com/contact/

[testdockerhub]

thanks @Brant Schroeder , i will do that .

[Brant Schroeder]

Please try clearing you browsers cache.  Sometimes after an upgrade the JavaScript needs to be cleared so the newer version will load.  

[testdockerhub]

Hello @Brant Schroeder , yup i already cleared the cache and tried on other browsers, but that does not changed anything

[Brant Schroeder]

Is your instance behind a proxy? If yes then try this:

1. Is your base URL reconfigured now for the domain name you are using? https://confluence.atlassian.com/doc/configuring-the-server-base-url-148592.html

2. Can you check your server.xml file to see what connector ports Tomcat is expecting to use? This file is located in <your confluence install directory>/conf/server.xml. From the sounds of it, you should have this configuration (add any options that might be missing like proxyNameor proxyPort). If you change this file, stop Confluence first so that when you start it back up, the changes take effect.

   <Connector port="8090" connectionTimeout="20000" redirectPort="8443"
                   maxThreads="200" minSpareThreads="10"
                   enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"
                   protocol="HTTP/1.1"
                   scheme="http"
                   proxyName="confluence.domain.com"
                   proxyPort="80"/>

[Brant Schroeder]

You should also take a look at this - https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html

[testdockerhub]

thanks @Brant Schroeder , im using a reverse proxy and all is configured correctly, i guess that i may have issues on the DB as i checked your second link..,is there more informations about that !!

[Brant Schroeder]

You would need to follow the steps in the second link to identify if that is an issue for you or not.  In order to do that you have to have access to the DB

[testdockerhub]

@Brant Schroeder  thats what i will try to do

[Jack Nolddor _Sweet Bananas_]

Have you tried to disable Collaborative editing to discard any problem related with this feature?

Check:
https://confluence.atlassian.com/confkb/how-to-disable-collaborative-editing-in-confluence-if-it-cannot-be-disabled-through-the-ui-947856031.html

[testdockerhub]

hello @Jack Nolddor _Sweet Bananas_ , yup already test that..,does not really change my situation .