Draw.io not working

[Aleksandar Balicevac]

Hi,
I tried reinstalling Draw.io plugin a couple of times but I can not get it working. Every time I want to insert a diagram into Confluence page (Insert more Content -> Draw.io Digram) I never pass the load - http://prntscr.com/ebgc15 . 

[Aleksandar Balicevac]

No worries!

[David Benson _draw_io_]

Yup, I was writing to a bunch of affected users at the same time and didn't match you to the support ticket.

[Aleksandar Balicevac]

Atlassian has fixed it. The only persisting issue is the load wheel that never disappears in this view - http://prnt.sc/eed5x6 as I wrote earlier in my email.

 

[David Benson _draw_io_]

Is this still a problem?

[Aleksandar Balicevac]

Hi David, 
Thank you for your reply!
True that! None of add-ons are working on our Confluence account.
I talked to Atlassian's support and they confirmed that there is an issue on our account due to the ongoing platform upgrades. 

 

[David Benson _draw_io_]

We've had reports of other add-ons of ours failing. It turns out all add-ons are failing on those Confluence instances. Could you please check whether other add-ons are working for you?