Error During Import

[dbutler]

this is probably a really basic question, but then I'm a basic user so here goes. I'm getting 

{"errorType":"EmailNotInDrsList","message":"Email domain is not in the DRS list","data": is our domain names}

when I try to import an XML file into our confluence. now I think I might know the reason but need it to be confirmed by someone with a bigger brain than me.

I'm importing the file that has been extracted from a different confluence, actually an entirely different companies confluence. and that's why I believe that I'm getting this error. something in the import doesn't match our Confluence config. is there any way around this? has anyone been faced with this error before? I've searched for the error message and it's turned up nothing.

[kateryna.shevchenko]

I get the same error, it was resolved by given me the site-admin permission level. 

[Sigitas Jasinskas]

yes, you can whitelist domains in scope via site settings => Site Access => Approve the following domains

[Sigitas Jasinskas]

sorry, no need to whitelist domains. having site-admin permission level is enough to do the trick

[Sigitas Jasinskas]

Hi Fabian,

I'm not sure if I'll be clear to explain...

Actually today I have experienced the same issue.

How it was solved? I checked exported entities.xml and found one account (email address) which I know left company, but he was updating some of the pages in the exported space. His account was not under Permissions list either.

In the new cloud instance I've sent an invite to this email address and then tried to re-import the space. It worked.

[Fabian Lim]

Hi @dbutler

We've done many imports from other confluence instances and we haven't seen this error.  You may want to consider Atlassian Support directly if you are still having issues.  

Regards