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Files not visible and inaccessible in Media and files field

Itai Shmueli
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September 17, 2025

I've uploaded an html file to a database page, and there isn't even an indication it exists unless you double click the cell, and there seems to be no way to download it.

I've seen this existing bug report:
https://jira.atlassian.com/browse/CONFCLOUD-81751

I don't understand why it can't be fixed for every file type, or even files with no file extension whatsoever. In fact, we wanted to use it for files just like that.

Am I missing something obvious here?

2 answers

0 votes
Resh
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 25, 2025

We have the same issue as well - the expectation is that files and media should be able to allow us to label the file and make it visible to the user looking at the live database page. 

0 votes
John Funk
Community Champion
September 23, 2025

Hi Itai - Welcome to the Atlassian Community!

I suggest you open a support ticket with Atlassian for them to give guidance. 

https://support.atlassian.com/contact/#/

 

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