Gliffy diagrams do not show, is this a bug?

[John Christen Jensen]

We have a problem viewing and editing gliffy diagrams. 

The gilffy diagram does not show on the page.

In Edit mode I can see the macro holder and I can click "edit" I get to the "Gliffy diagram properties" dialogue. If I click the "Edit diagram" button I get a blank page. After clicking the "Update" button in the same dialogue I was able to edit the diagram and save. Then when the page was saved, the Gliffy was visible.

What is going on?

[KatyK]

Atlassian Cloud had an issue starting December 8th where it was unable to save pages. This also affected Gliffy diagram rendering. They have this listed as resolved here: http://status.atlassian.com/incidents/mcn1l5kgjp72. Simon, that sounds like your issue. 

Pol, if some users can see diagrams and you cannot this may be a permission issue. Please review the attachment permissions required to view/edit diagrams: http://support.gliffy.com/hc/en-us/articles/217895438-Attachment-Permissions-Needed-in-Confluence

If those do not resolve your issues please start a case at support@gliffy.com. 

[Pol Miro]

I have the same problem. Other users don't have this problem.

[Simon Brüchner]

I have the same problem on Windows Chrome!

[Simon Brüchner]

I have the same problem on latest Firefox!

[Rob Woodgate]

Hi John,

Standard question: Are you getting the same problem with different browsers? 

[Simon Brüchner]

I have the same problem with Firefox and Chrome

[Rob Woodgate]

Hi Simon,

Has this just started happening?  And are there any other issues with your Confluence instance?